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Case studyDigital workplace

A clearer view of the digital workplace.

Bringing device, employee, and IT signals into a calmer experience for the people keeping work moving.

Late light falling through a doorway into a still, dark room
Client
HP
Industry
Digital workplace, enterprise software
Product
Workforce Experience Platform
What we did
Product design, front-end engineering

About the client

HP makes the PCs, printers, and peripherals that much of the world works from. Its Workforce Experience Platform (WXP) is HP’s AI-enabled platform for digital employee experience, offered as a managed service.

WXP gathers telemetry from devices alongside feedback from employees, so IT teams can see how technology is really working for people and fix problems before they spread. At its global rollout HP described telemetry from 24 million endpoints behind the platform.

Source: HP Workforce Experience Platform

Overview

IT teams supporting a hybrid workforce look after thousands of devices across offices and homes. The signals are all there, from battery wear and crashing applications to slow boots and unhappy users, but they arrive as noise. Our work centred on the experience that turns those signals into decisions.

Business requirement

Give IT administrators one place to understand the health of their fleet and the experience of their people, rank what to fix by its effect on employees, and move from an insight to an action without switching tools. It had to work for a small business and a global enterprise, and sit naturally within HP’s wider services.

Solution

We brought product design and front-end engineering together around a focused workspace. Fleet health is summarised at a glance, then opens up by site, device model, or application. Issues are ranked by how many people they affect and how badly, not by when they were logged.

Each insight carries a recommended next step, from a fix that can be pushed to devices to a refresh plan, so the path from seeing a problem to solving it is short. A shared design system kept dashboards, tables, and charts consistent as new modules were added.

HighlightsWhat the product gets right

What the experience is built around

  • Fleet health at a glance

    One overview of device health, performance, and lifecycle across the estate, with the detail one click away.

  • Issues ranked by impact

    Problems sorted by how many employees they affect and how severely, so teams fix what matters first.

  • From insight to action

    A recommended next step beside every insight, so resolving an issue starts where it was found.

  • People and data together

    Employee feedback shown next to device telemetry, so a complaint about a slow laptop meets the data behind it.

ChallengesWhat made it hard

Challenges we worked through

  1. 01

    Signal overload

    Telemetry from many device types produces far more data than anyone can read. Summary views and thresholds surface only what needs attention.

  2. 02

    Many audiences, one product

    A help-desk analyst and an IT director need different depth. Progressive disclosure lets each start at the right level.

  3. 03

    Charts that answer questions

    Every visualisation was built around a question an administrator actually asks, not around whatever data was available.

  4. 04

    Coherence as it grows

    New modules kept arriving. A component library and shared patterns kept the product feeling like one tool.

  5. 05

    Fast with large data

    Big tables and live data had to stay quick to load, easy to filter, and usable from the keyboard.

ApproachHow the work ran

Our approach

Design and engineering worked as one team on each part of the workspace, so ideas were tested in working software rather than handed over as static screens.

  1. Step 1

    Understand the work

    Map the daily jobs of IT administrators and the decisions they make, and where today’s tools slow them down.

  2. Step 2

    Shape the workspace

    Design the overview, the drill-downs, and the path to action, and prototype them with realistic data.

  3. Step 3

    Build the system

    Turn the patterns into a component library and build the views on top of it.

  4. Step 4

    Ship and extend

    Release module by module, and fold what is learned back into the shared patterns.

Where it landed

A product direction that makes complex workplace operations easier to navigate: calmer overviews, clear priorities, and a short path from problem to fix.

A design system and set of patterns that leave room to grow with the wider HP ecosystem.

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